In exclusive collaboration with Ruckus wireless, our product offers tight integration with Ruckus wireless systems. Our clients also benefit from our comprehensive guest support service, including emergency on-site cover for total reassurance.
In 2016, Nevaya delivered a full WiFi installation package, servicing 4,500 rooms across 26 sites for UK hotelier group, Q-Hotels.
Within 2 months of installing Nevaya WiFi for QHotels, the BDRC guest satisfaction rating for their hotel network had improved by 10%, and 99.9% of all connections were successful, without any need for contacting support.
Nevaya’s WiFi product was chosen by QHotels as an attractive solution to improve their network management experience. By installing Nevaya WiFi throughout the 26 locations, each hotel can now control their network bandwidth and gain valuable insights about their network performance and users. The flexibility of Nevaya’s service also provides each hotel the ability to create VLAN networks for conferences on demand.
Following initial consultation, the Nevaya team offered a meticulous survey of each site to ensure perfect, optimum coverage for every single guest-room. Once fully satisfied with the ideal setup, fibre connectivity was then installed for guests to enjoy, whilst also providing a fast and reliable private office network. The high performance network offers 1000Mbps bearer for each individual site.
Nevaya’s WiFi service now provides QHotels the ability to obtain valuable insights about their visitors and network which in turn helps improve marketing, revenue-generating opportunities, daily operations and guest satisfaction. By providing an effective and reliable service, with open support and communications for the team, we are proud have provided QHotels with their network solution, establishing a positive working relationship in the process.
At nevaya we are so confident with our WiFi service, we even display our direct contact support number in every guest-room so that hotel guests may deal with us directly in the unlikely event they ever experience any issues with their network connection.
Nevaya Wifi offers a wide range of benefits for you and your guests to enjoy, all within one complete package.
Enjoy reliable, innovative connectivity, and fast installation through cloud-based technology.
Nevaya WiFi tightly integrates into the Ruckus APs to provide total management and control. See the status of all wireless access points (eg. Ruckus) and switches (HP), signal levels, devices connected per AP etc
Enjoy complete control of your WiFi network. Eliminate the costly expense of a Ruckus Zone Director for firmware updates, WiFi network changes and advanced configuration etc
Ensure brand continuity and adherence through central management of multiple venues from a single interface, thus minimising costly site visits.
Obtain contact details of all users for future marketing purposes.
Learn how to adapt marketing campaigns by surveying your users with specific questions.
Understand how users are connecting to your network. Track usage to maximise targeted marketing campaigns with useful information such as number of users per day, returning guests, device-type, popular sites, data usage.
Ensure guest requirements are being met with the ability to view how many devices are connected and how bandwidth is being used at any given moment.
Integrate your CMS to automatically create new records, update guest information, and conduct advanced searches regarding your users.
Be assured guest contact details are accurate by sending SMS with verification code.
Nevaya WiFi lets you instantly deploy a VLAN to a network port or wireless network reducing the cost of on-site visits.
Attract profitable conferences by offering a personalised WiFi network / VLAN with ease (eg HSBC WiFi).
Save money on your bandwidth costs whilst ensuring all guests have a consistent WiFi experience.
Enhance user experience with automatic connection for returning guests to your network, regardless of which property they visit.
Integrate your PMS for flexible options such as free access for residents (saving bandwidth), or faster access charged directly to room bills.
Boost your online presence by encouraging guests to engage with your social media in exchange for free access at the touch of a button.
All guests expect free WiFi. We offer the ability to generate revenue by charging guests for a faster connection experience.
Allow guests to purchase premium fast access with their credit card if you don’t have PMS integration.
Allow access to certain sites without the need for guests to enter their details eg. special offers or advertising of in-house services.
Display live news and travel feeds as guests connect their device.
Encourage users to upgrade to faster connection speeds by offering a 5 minute trial period.
Give different employees tiered access to Nevaya WiFi, allowing the entire team to interact with the WiFi system as required.
Whitelist employee devices to provide them with improved or restricted bandwidth as required.
View all support tickets with a full audit trail if your users ever experience any troubleshooting.
Be alerted to any potential issues before they affect your guests.
View an overview of your network’s health status for complete reassurance and enhanced understanding.
Promote your brand using your logo, colour scheme and photographs.
Protect your operations and your guests by blocking unwanted/illegal content.
Allow increased bandwidth at certain times of the day, to maximise the efficiency of your network.
Grant higher speed connection to selected guests or conference users via a unique access code.
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